Shipping Policy
HOW LONG DOES DELIVERY TAKE?
Every order goes through two stages before it reaches you:
1) Processing time (1–2 business days) Order confirmation, quality check, and careful packaging.
2) Delivery time
- USA 5–8 business days
- UK 5–8 working days
- Canada 5–8 business days
- Australia & New Zealand 5–12 business days
- Ireland & Europe 5–8 working days
- Rest of the World 5–12 working days
SHIPPING
We offer free shipping on every order, worldwide. No minimum. No exceptions.
We ship to most countries internationally. If your country is available for selection during checkout, we ship to you.
No Hidden Fees: You will not be charged any customs duties or import fees on your order.
CANCELLATIONS & CHANGES
Need to cancel or update your order? Contact us as soon as possible at support@itspoised.com. We process orders quickly, so changes can only be made within a short window after placing your order.
ADDRESS CHANGES
Address updates are only possible shortly after your order is placed. Please reach out to support@itspoised.com and we'll do our best to accommodate.
LOST OR RETURNED PACKAGES
If your package is lost or could not be delivered due to a shipping issue, we'll send a replacement immediately. Contact us at support@itspoised.com and we'll take care of it.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or incorrect, we'll send a replacement free of charge. If the replacement also arrives with an issue, we'll refund you in full — no questions asked.
QUESTIONS?
Reach us anytime at support@itspoised.com or use the live chat at the bottom of your screen. We typically respond within 24 hours.